# Índice de Mensajes - 08-08-2025 - Miguel Angel Vera - [[Emails with Customer - RE {EXT} R E5.006880 - RSC098 - Nigerian Breweries URGENT#RE: {EXT} R: E5.006880 - RSC098 - Nigerian Breweries: URGENT|RE-EXT-R-E5006880---RSC098---Nigerian-Breweries-URGENT]] - 08-08-2025 - Passera, Alessandro - [[Emails with Customer - RE {EXT} R E5.006880 - RSC098 - Nigerian Breweries URGENT#R: {EXT} R: E5.006880 - RSC098 - Nigerian Breweries: URGENT|R-EXT-R-E5006880---RSC098---Nigerian-Breweries-URGENT]] - 08-08-2025 - Bii, Vickodyne - [[Emails with Customer - RE {EXT} R E5.006880 - RSC098 - Nigerian Breweries URGENT#RE: {EXT} R: E5.006880 - RSC098 - Nigerian Breweries: URGENT|RE-EXT-R-E5006880---RSC098---Nigerian-Breweries-URGENT]] - 07-08-2025 - walter.orsi@teknors.com - [[Emails with Customer - RE {EXT} R E5.006880 - RSC098 - Nigerian Breweries URGENT#R: E5.006880 - RSC098 - Nigerian Breweries: URGENT|R-E5006880---RSC098---Nigerian-Breweries-URGENT]] - 07-08-2025 - Passera, Alessandro - [[Emails with Customer - RE {EXT} R E5.006880 - RSC098 - Nigerian Breweries URGENT#R: E5.006880 - RSC098 - Nigerian Breweries: URGENT|R-E5006880---RSC098---Nigerian-Breweries-URGENT]] - 07-08-2025 - Passera, Alessandro - [[Emails with Customer - RE {EXT} R E5.006880 - RSC098 - Nigerian Breweries URGENT#R: E5.006880 - RSC098 - Nigerian Breweries: URGENT|R-E5006880---RSC098---Nigerian-Breweries-URGENT]] - 05-08-2025 - Tadina, Rodindo - [[Emails with Customer - RE {EXT} R E5.006880 - RSC098 - Nigerian Breweries URGENT#RE: 25-128241 - Filler Regular/Mixer/CIP - SRSC0098 / HMI backup issue E5.007940 / CRM:0153426|RE-25-128241---Filler-RegularMixerCIP---SRSC0098-HMI-backup-issue-E5007940-CRM0153426]] - 05-08-2025 - Bii, Vickodyne - [[Emails with Customer - RE {EXT} R E5.006880 - RSC098 - Nigerian Breweries URGENT#Automatic reply: 25-128241 - Filler Regular/Mixer/CIP - SRSC0098 / HMI backup issue E5.007940 / CRM:0153426|Automatic-reply-25-128241---Filler-RegularMixerCIP---SRSC0098-HMI-backup-issue-E5007940-CRM0153426]] - 05-08-2025 - Miguel Angel Vera - [[Emails with Customer - RE {EXT} R E5.006880 - RSC098 - Nigerian Breweries URGENT#RE: 25-128241 - Filler Regular/Mixer/CIP - SRSC0098 / HMI backup issue E5.007940 / CRM:0153426|RE-25-128241---Filler-RegularMixerCIP---SRSC0098-HMI-backup-issue-E5007940-CRM0153426]] - 05-08-2025 - Rizzello, Roberto - [[Emails with Customer - RE {EXT} R E5.006880 - RSC098 - Nigerian Breweries URGENT#RE: 25-128241 - Filler Regular/Mixer/CIP - SRSC0098 / HMI backup issue E5.007940 / CRM:0153426|RE-25-128241---Filler-RegularMixerCIP---SRSC0098-HMI-backup-issue-E5007940-CRM0153426]] --- + 430cc918020c3c8db795995baa26cb78 ### RE: {EXT} R: E5.006880 - RSC098 - Nigerian Breweries: URGENT - 08-08-2025 Ok perfect and thanks to all Alessandro PASSERA General Thank you @walter.orsi, @Melioli, Daniele and team for the prompt support. Issue resolved on site. Good day, Vickodyne Bii Project Manager- Services General --- + 48f94bf24945f73bc08c1c0cf8c1e8bb ### R: {EXT} R: E5.006880 - RSC098 - Nigerian Breweries: URGENT - 08-08-2025 Ok perfect and thanks to all Alessandro PASSERA General Thank you @walter.orsi, @Melioli, Daniele and team for the prompt support. Issue resolved on site. Good day, Vickodyne Bii Project Manager- Services General --- + 8698a85f79aec51ac60ef2ecf97a0efe ### RE: {EXT} R: E5.006880 - RSC098 - Nigerian Breweries: URGENT - 08-08-2025 Thank you @walter.orsi, @Melioli, Daniele and team for the prompt support. Issue resolved on site. Good day, Vickodyne Bii Project Manager- Services General --- + 04c55d7b2397eb7e760069d399f3e0ae ### R: E5.006880 - RSC098 - Nigerian Breweries: URGENT - 07-08-2025 Hi Vickodyne, We have found an error and therefore it is necessary to do an update: Please download the changed blocks: DB92 FB161 FC161 https://u.pcloud.link/publink/show?code=kZkeDW5ZNLaSNGNkEPpjkotDm611QFUxjP17 FB161 ![[04-SIDEL/17 - E5.006880 - Modifica O&U - RSC098/adjuntos/cronologia/image001_40.png|660]] I nostri Uffici resteranno chiusi per ferie estive dal 07/08/25 al 15/08/25 Our offices will be closed for summer holidays from August 07 to August 15 Best Regards Walter Orsi ___________________________________________________________ ![[04-SIDEL/17 - E5.006880 - Modifica O&U - RSC098/adjuntos/cronologia/image002_14.png|219]] ![[04-SIDEL/17 - E5.006880 - Modifica O&U - RSC098/adjuntos/cronologia/image003_14.png|624]] We have already checked and the variable is at DB and is possible modify manually. Of course this parameters need to fine tune onsite, so the fse can rise at the value of tolerance that is present onsite in reality (so if during stopping the really onsite tolerance is 7dmm the FSE have to modify the DB value below at 7 dmm). Keep us update about that Alessandro PASSERA General walter.orsi ; Miguel Angel Vera Dear Daniele, i know that in the last days Walter was already in contact with the onsite team so is better to involve him in order to follow more quickly. Please if someone is following the onsite activities is better to proceed with him in order to maintain the continuity into the support. We will check with Walter and we will reply asap. Best regards Alessandro PASSERA Pomo, Claudio Ciao Alessandro Please, could you give support for the installation? Mechanical installation completed, they are testing the automation Tomorrow last day planned on site They have the issue mentioned in the attached picture I remember that it should be a copy&paste of the RSC108 ![[04-SIDEL/17 - E5.006880 - Modifica O&U - RSC098/adjuntos/cronologia/image004_14.png|762]] Thanks in advance regards Daniele Melioli Manager Filling Line Improvement Service Engineering General --- + dc05b2959920f679cd60e8a29685badc ### R: E5.006880 - RSC098 - Nigerian Breweries: URGENT - 07-08-2025 We have already checked and the variable is at DB and is possible modify manually. Of course this parameters need to fine tune onsite, so the fse can rise at the value of tolerance that is present onsite in reality (so if during stopping the really onsite tolerance is 7dmm the FSE have to modify the DB value below at 7 dmm). Keep us update about that Alessandro PASSERA General Dear Daniele, i know that in the last days Walter was already in contact with the onsite team so is better to involve him in order to follow more quickly. Please if someone is following the onsite activities is better to proceed with him in order to maintain the continuity into the support. We will check with Walter and we will reply asap. Best regards Alessandro PASSERA Pomo, Claudio Ciao Alessandro Please, could you give support for the installation? Mechanical installation completed, they are testing the automation Tomorrow last day planned on site They have the issue mentioned in the attached picture I remember that it should be a copy&paste of the RSC108 ![[04-SIDEL/17 - E5.006880 - Modifica O&U - RSC098/adjuntos/cronologia/image001_41.png|762]] Thanks in advance regards Daniele Melioli Manager Filling Line Improvement Service Engineering General --- + a848be3351ae2cc44bafb0f322a78690 ### R: E5.006880 - RSC098 - Nigerian Breweries: URGENT - 07-08-2025 Dear Daniele, i know that in the last days Walter was already in contact with the onsite team so is better to involve him in order to follow more quickly. Please if someone is following the onsite activities is better to proceed with him in order to maintain the continuity into the support. We will check with Walter and we will reply asap. Best regards Alessandro PASSERA General Ciao Alessandro Please, could you give support for the installation? Mechanical installation completed, they are testing the automation Tomorrow last day planned on site They have the issue mentioned in the attached picture I remember that it should be a copy&paste of the RSC108 ![[04-SIDEL/17 - E5.006880 - Modifica O&U - RSC098/adjuntos/cronologia/image001_42.png|762]] Thanks in advance regards Daniele Melioli Manager Filling Line Improvement Service Engineering General --- + bdedfb1a503b9031505c1a1d35b8ddac ### RE: 25-128241 - Filler Regular/Mixer/CIP - SRSC0098 / HMI backup issue E5.007940 / CRM:0153426 - 05-08-2025 Hola Miguel, Gracias. Updated wsb es working bien. Regards, Rodindo Tadina Field Service Engineer – AMEA Sidel South Asia-Pacific Ltd. Philippine Branch WA: +63 917 809 2588 General *** Subject: {EXT} RE: 25-128241 - Filler Regular/Mixer/CIP - SRSC0098 / HMI backup issue E5.007940 / CRM:0153426 Ciao Buongiorno, Link backup workspace modificato, lo puoi scaricare da questo link: HMI 05-08-2025 Original Picture Page 01 ![[04-SIDEL/17 - E5.006880 - Modifica O&U - RSC098/adjuntos/cronologia/image002_16.png|800]] HMI.General.General.Adjustment.Display.Tank_Position HMI.Recipe.Adjustment_Height.Tank_Height Variables HMI.General.General.Adjustment.Display.Tank_Position -> HMI General -> DB121.DBW416 HMI.Recipe.Adjustment_Height.Tank_Height -> HMI Recipe -> DB124.DBW702 Cambiamenti fatti: Scambiati Variabili: Su Page 01: ![[04-SIDEL/17 - E5.006880 - Modifica O&U - RSC098/adjuntos/cronologia/image003_16.png|799]] Il SP diventa il valore da Ricceta e il PV e il valore da la HMI General. Fatto lo stesso su il PopUp Page_02_Opt_04 ![[04-SIDEL/17 - E5.006880 - Modifica O&U - RSC098/adjuntos/cronologia/image004_16.png|798]] Il SP diventa il valore da Ricceta e il PV e il valore da la HMI General. Adjunto Inlet Cam Height su Page 05_Opt_01 ![[04-SIDEL/17 - E5.006880 - Modifica O&U - RSC098/adjuntos/cronologia/image005_16.png|800]] Tolto visibilità da INIT.Options.Gen.Configuration.AdjustmentPresent Cordiali Salutti, Cordiali Saluti, Miguel Angel Vera External Automation Design Engineer TeKnors s.r.l. Via Tazio Nuvolari 44a – 43122 PARMA (PR) – ITALY miguel.vera@teknors.com AMEA_Support@sidel.com ; Bii, Vickodyne ; Passera, Alessandro Asunto: RE: 25-128241 - Filler Regular/Mixer/CIP - SRSC0098 / HMI backup issue E5.007940 / CRM:0153426 Hello Dears. @miguel.vera@teknors.com will help you on this issue. Regards Roberto Rizzello TECHNICAL SUPPORT EXPERT - FILLING AUTOMATION BEVERAGES & BEER QUALIFICATION Sidel SPA Via La Spezia, 241/A 43126 Parma, Italy ![[04-SIDEL/17 - E5.006880 - Modifica O&U - RSC098/adjuntos/cronologia/image018.png|598]] General *** Subject: Creation Ticket For Equipment ID -: 2020879 -- Here is the information for the ticket creation Generated by Excel -- Please do not reply to this mailbox, It's for Ticket creation only. Version : 4.2 Callback Phone Number : Ticket Origin : email Project Number: ====================================================== FSE Personal ID Number: 108777 Equipment ID : 2020879 Equipment type : Filler Regular/Mixer/CIP Manufacturer : Sidel Spa - Parma Equipment Status : Not impacted ====================================================== 3PE RESPONSABILITY : None 3PE INVOLVED : SUPPLIER NAME : ====================================================== Equipment and Safety impact : No Food Safety Impact : No Equipment and Safety Impact Fase : Equipment and Safety Impact Cases : Food Safety Contamination: ====================================================== Categorization L1 : Engineering Categorization L2 : Automation Localization L1: Filling Carusel Localization L2: ====================================================== LI/LC : None Spare Part Needed: No Issue description & activities done : Error restoring new HMI SW. End Issue description & activities done : Proj: E5_006880 SW: 2024-09-28_15-00-45 srsc0098 Zenon Copadata 6.21 Build 4 Im using: ![[04-SIDEL/17 - E5.006880 - Modifica O&U - RSC098/adjuntos/cronologia/image019.png|322]] ![[04-SIDEL/17 - E5.006880 - Modifica O&U - RSC098/adjuntos/cronologia/image020.png|214]] General --- + b1162c3cd6ca2654cb73eb1c4eb63d66 ### Automatic reply: 25-128241 - Filler Regular/Mixer/CIP - SRSC0098 / HMI backup issue E5.007940 / CRM:0153426 - 05-08-2025 I am out of office on business travel. Expect delayed email responses. For urgent matters, reach out on +254 795 765 753. --- + 84e2e736041591d6d557eef39f8ed2fd ### RE: 25-128241 - Filler Regular/Mixer/CIP - SRSC0098 / HMI backup issue E5.007940 / CRM:0153426 - 05-08-2025 Ciao Buongiorno, Link backup workspace modificato, lo puoi scaricare da questo link: HMI 05-08-2025 Original Picture Page 01 ![[04-SIDEL/17 - E5.006880 - Modifica O&U - RSC098/adjuntos/cronologia/image.png|800]] HMI.General.General.Adjustment.Display.Tank_Position HMI.Recipe.Adjustment_Height.Tank_Height Variables HMI.General.General.Adjustment.Display.Tank_Position -> HMI General -> DB121.DBW416 HMI.Recipe.Adjustment_Height.Tank_Height -> HMI Recipe -> DB124.DBW702 Cambiamenti fatti: Scambiati Variabili: Su Page 01: ![[04-SIDEL/17 - E5.006880 - Modifica O&U - RSC098/adjuntos/cronologia/image_4.png|800]] Il SP diventa il valore da Ricceta e il PV e il valore da la HMI General. Fatto lo stesso su il PopUp Page_02_Opt_04 ![[04-SIDEL/17 - E5.006880 - Modifica O&U - RSC098/adjuntos/cronologia/image_5.png|800]] Il SP diventa il valore da Ricceta e il PV e il valore da la HMI General. Adjunto Inlet Cam Height su Page 05_Opt_01 ![[04-SIDEL/17 - E5.006880 - Modifica O&U - RSC098/adjuntos/cronologia/image_6.png|800]] Tolto visibilità da INIT.Options.Gen.Configuration.AdjustmentPresent Cordiali Salutti, Cordiali Saluti, Miguel Angel Vera External Automation Design Engineer TeKnors s.r.l. Via Tazio Nuvolari 44a – 43122 PARMA (PR) – ITALY Asunto: RE: 25-128241 - Filler Regular/Mixer/CIP - SRSC0098 / HMI backup issue E5.007940 / CRM:0153426 Hello Dears. @miguel.vera@teknors.com will help you on this issue. Regards Roberto Rizzello TECHNICAL SUPPORT EXPERT - FILLING AUTOMATION BEVERAGES & BEER QUALIFICATION Sidel SPA Via La Spezia, 241/A 43126 Parma, Italy ![[04-SIDEL/17 - E5.006880 - Modifica O&U - RSC098/adjuntos/cronologia/image024.png|598]] General *** Subject: Creation Ticket For Equipment ID -: 2020879 -- Here is the information for the ticket creation Generated by Excel -- Please do not reply to this mailbox, It's for Ticket creation only. Version : 4.2 Callback Phone Number : Ticket Origin : email Project Number: ====================================================== FSE Personal ID Number: 108777 Equipment ID : 2020879 Equipment type : Filler Regular/Mixer/CIP Manufacturer : Sidel Spa - Parma Equipment Status : Not impacted ====================================================== 3PE RESPONSABILITY : None 3PE INVOLVED : SUPPLIER NAME : ====================================================== Equipment and Safety impact : No Food Safety Impact : No Equipment and Safety Impact Fase : Equipment and Safety Impact Cases : Food Safety Contamination: ====================================================== Categorization L1 : Engineering Categorization L2 : Automation Localization L1: Filling Carusel Localization L2: ====================================================== LI/LC : None Spare Part Needed: No Issue description & activities done : Error restoring new HMI SW. End Issue description & activities done : Proj: E5_006880 SW: 2024-09-28_15-00-45 srsc0098 Zenon Copadata 6.21 Build 4 Im using: ![[04-SIDEL/17 - E5.006880 - Modifica O&U - RSC098/adjuntos/cronologia/image025.png|322]] ![[04-SIDEL/17 - E5.006880 - Modifica O&U - RSC098/adjuntos/cronologia/image026.png|214]] General --- + 103374e0c9a4c3346f6ca8f5df933545 ### RE: 25-128241 - Filler Regular/Mixer/CIP - SRSC0098 / HMI backup issue E5.007940 / CRM:0153426 - 05-08-2025 Hello Dears. @miguel.vera@teknors.com will help you on this issue. Regards Roberto Rizzello TECHNICAL SUPPORT EXPERT - FILLING AUTOMATION BEVERAGES & BEER QUALIFICATION Sidel SPA Via La Spezia, 241/A 43126 Parma, Italy ![[04-SIDEL/17 - E5.006880 - Modifica O&U - RSC098/adjuntos/cronologia/image024.png|598]] General *** Subject: Creation Ticket For Equipment ID -: 2020879 -- Here is the information for the ticket creation Generated by Excel -- Please do not reply to this mailbox, It's for Ticket creation only. Version : 4.2 Callback Phone Number : Ticket Origin : email Project Number: ====================================================== FSE Personal ID Number: 108777 Equipment ID : 2020879 Equipment type : Filler Regular/Mixer/CIP Manufacturer : Sidel Spa - Parma Equipment Status : Not impacted ====================================================== 3PE RESPONSABILITY : None 3PE INVOLVED : SUPPLIER NAME : ====================================================== Equipment and Safety impact : No Food Safety Impact : No Equipment and Safety Impact Fase : Equipment and Safety Impact Cases : Food Safety Contamination: ====================================================== Categorization L1 : Engineering Categorization L2 : Automation Localization L1: Filling Carusel Localization L2: ====================================================== LI/LC : None Spare Part Needed: No Issue description & activities done : Error restoring new HMI SW. End Issue description & activities done : Proj: E5_006880 SW: 2024-09-28_15-00-45 srsc0098 Zenon Copadata 6.21 Build 4 Im using: ![[04-SIDEL/17 - E5.006880 - Modifica O&U - RSC098/adjuntos/cronologia/image025.png|322]] ![[04-SIDEL/17 - E5.006880 - Modifica O&U - RSC098/adjuntos/cronologia/image026.png|214]] General ---