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# Índice de Mensajes
- 08-08-2025 - Miguel Angel Vera - [[Emails with Customer - RE {EXT} R E5.006880 - RSC098 - Nigerian Breweries URGENT#RE: {EXT} R: E5.006880 - RSC098 - Nigerian Breweries: URGENT|RE-EXT-R-E5006880---RSC098---Nigerian-Breweries-URGENT]]
- 08-08-2025 - Passera, Alessandro - [[Emails with Customer - RE {EXT} R E5.006880 - RSC098 - Nigerian Breweries URGENT#R: {EXT} R: E5.006880 - RSC098 - Nigerian Breweries: URGENT|R-EXT-R-E5006880---RSC098---Nigerian-Breweries-URGENT]]
- 08-08-2025 - Bii, Vickodyne - [[Emails with Customer - RE {EXT} R E5.006880 - RSC098 - Nigerian Breweries URGENT#RE: {EXT} R: E5.006880 - RSC098 - Nigerian Breweries: URGENT|RE-EXT-R-E5006880---RSC098---Nigerian-Breweries-URGENT]]
- 07-08-2025 - walter.orsi@teknors.com - [[Emails with Customer - RE {EXT} R E5.006880 - RSC098 - Nigerian Breweries URGENT#R: E5.006880 - RSC098 - Nigerian Breweries: URGENT|R-E5006880---RSC098---Nigerian-Breweries-URGENT]]
- 07-08-2025 - Passera, Alessandro - [[Emails with Customer - RE {EXT} R E5.006880 - RSC098 - Nigerian Breweries URGENT#R: E5.006880 - RSC098 - Nigerian Breweries: URGENT|R-E5006880---RSC098---Nigerian-Breweries-URGENT]]
- 07-08-2025 - Passera, Alessandro - [[Emails with Customer - RE {EXT} R E5.006880 - RSC098 - Nigerian Breweries URGENT#R: E5.006880 - RSC098 - Nigerian Breweries: URGENT|R-E5006880---RSC098---Nigerian-Breweries-URGENT]]
- 05-08-2025 - Tadina, Rodindo - [[Emails with Customer - RE {EXT} R E5.006880 - RSC098 - Nigerian Breweries URGENT#RE: 25-128241 - Filler Regular/Mixer/CIP - SRSC0098 / HMI backup issue E5.007940 / CRM:0153426|RE-25-128241---Filler-RegularMixerCIP---SRSC0098-HMI-backup-issue-E5007940-CRM0153426]]
- 05-08-2025 - Bii, Vickodyne - [[Emails with Customer - RE {EXT} R E5.006880 - RSC098 - Nigerian Breweries URGENT#Automatic reply: 25-128241 - Filler Regular/Mixer/CIP - SRSC0098 / HMI backup issue E5.007940 / CRM:0153426|Automatic-reply-25-128241---Filler-RegularMixerCIP---SRSC0098-HMI-backup-issue-E5007940-CRM0153426]]
- 05-08-2025 - Miguel Angel Vera - [[Emails with Customer - RE {EXT} R E5.006880 - RSC098 - Nigerian Breweries URGENT#RE: 25-128241 - Filler Regular/Mixer/CIP - SRSC0098 / HMI backup issue E5.007940 / CRM:0153426|RE-25-128241---Filler-RegularMixerCIP---SRSC0098-HMI-backup-issue-E5007940-CRM0153426]]
- 05-08-2025 - Rizzello, Roberto - [[Emails with Customer - RE {EXT} R E5.006880 - RSC098 - Nigerian Breweries URGENT#RE: 25-128241 - Filler Regular/Mixer/CIP - SRSC0098 / HMI backup issue E5.007940 / CRM:0153426|RE-25-128241---Filler-RegularMixerCIP---SRSC0098-HMI-backup-issue-E5007940-CRM0153426]]
---
+ 430cc918020c3c8db795995baa26cb78
### RE: {EXT} R: E5.006880 - RSC098 - Nigerian Breweries: URGENT
- 08-08-2025
Ok perfect and thanks to all
Alessandro PASSERA
General
Thank you
@walter.orsi,
@Melioli, Daniele and team for the prompt support.
Issue resolved on site.
Good day,
Vickodyne Bii
Project Manager- Services
General
---
+ 48f94bf24945f73bc08c1c0cf8c1e8bb
### R: {EXT} R: E5.006880 - RSC098 - Nigerian Breweries: URGENT
- 08-08-2025
Ok perfect and thanks to all
Alessandro PASSERA
General
Thank you
@walter.orsi,
@Melioli, Daniele and team for the prompt support.
Issue resolved on site.
Good day,
Vickodyne Bii
Project Manager- Services
General
---
+ 8698a85f79aec51ac60ef2ecf97a0efe
### RE: {EXT} R: E5.006880 - RSC098 - Nigerian Breweries: URGENT
- 08-08-2025
Thank you
@walter.orsi,
@Melioli, Daniele and team for the prompt support.
Issue resolved on site.
Good day,
Vickodyne Bii
Project Manager- Services
General
---
+ 04c55d7b2397eb7e760069d399f3e0ae
### R: E5.006880 - RSC098 - Nigerian Breweries: URGENT
- 07-08-2025
Hi
Vickodyne,
We have found an error and therefore it is necessary to do an update:
Please download the changed blocks:
DB92
FB161
FC161
https://u.pcloud.link/publink/show?code=kZkeDW5ZNLaSNGNkEPpjkotDm611QFUxjP17
FB161
![[04-SIDEL/17 - E5.006880 - Modifica O&U - RSC098/adjuntos/cronologia/image001_40.png|660]]
I nostri Uffici resteranno chiusi per ferie estive dal 07/08/25 al 15/08/25
Our offices will be closed for summer holidays from August 07 to August 15
Best Regards
Walter Orsi
___________________________________________________________
![[04-SIDEL/17 - E5.006880 - Modifica O&U - RSC098/adjuntos/cronologia/image002_14.png|219]]
![[04-SIDEL/17 - E5.006880 - Modifica O&U - RSC098/adjuntos/cronologia/image003_14.png|624]]
We have already checked and the variable is at DB and is possible modify manually.
Of course this parameters need to fine tune onsite, so the fse can rise at the value of tolerance that is present onsite in reality (so if during stopping
the really onsite tolerance is 7dmm the FSE have to modify the DB value below at 7 dmm).
Keep us update about that
Alessandro PASSERA
General
walter.orsi <walter.orsi@teknors.com>; Miguel Angel Vera <miguelverateknors@gmail.com>
Dear Daniele, i know that in the last days Walter was already in contact with the onsite team so is better to involve him in order to follow more quickly.
Please if someone is following the onsite activities is better to proceed with him in order to maintain the continuity into the support.
We will check with Walter and we will reply asap.
Best regards
Alessandro PASSERA
Pomo, Claudio <Claudio.Pomo@sidel.com>
Ciao Alessandro
Please, could you give support for the installation?
Mechanical installation completed, they are testing the automation
Tomorrow last day planned on site
They have the issue mentioned in the attached picture
I remember that it should be a copy&paste of the RSC108
![[04-SIDEL/17 - E5.006880 - Modifica O&U - RSC098/adjuntos/cronologia/image004_14.png|762]]
Thanks in advance
regards
Daniele Melioli
Manager Filling Line Improvement
Service Engineering
General
---
+ dc05b2959920f679cd60e8a29685badc
### R: E5.006880 - RSC098 - Nigerian Breweries: URGENT
- 07-08-2025
We have already checked and the variable is at DB and is possible modify manually.
Of course this parameters need to fine tune onsite, so the fse can rise at the value of tolerance that is present onsite in reality (so if during stopping
the really onsite tolerance is 7dmm the FSE have to modify the DB value below at 7 dmm).
Keep us update about that
Alessandro PASSERA
General
Dear Daniele, i know that in the last days Walter was already in contact with the onsite team so is better to involve him in order to follow more quickly.
Please if someone is following the onsite activities is better to proceed with him in order to maintain the continuity into the support.
We will check with Walter and we will reply asap.
Best regards
Alessandro PASSERA
Pomo, Claudio <Claudio.Pomo@sidel.com>
Ciao Alessandro
Please, could you give support for the installation?
Mechanical installation completed, they are testing the automation
Tomorrow last day planned on site
They have the issue mentioned in the attached picture
I remember that it should be a copy&paste of the RSC108
![[04-SIDEL/17 - E5.006880 - Modifica O&U - RSC098/adjuntos/cronologia/image001_41.png|762]]
Thanks in advance
regards
Daniele Melioli
Manager Filling Line Improvement
Service Engineering
General
---
+ a848be3351ae2cc44bafb0f322a78690
### R: E5.006880 - RSC098 - Nigerian Breweries: URGENT
- 07-08-2025
Dear Daniele, i know that in the last days Walter was already in contact with the onsite team so is better to involve him in order to follow more quickly.
Please if someone is following the onsite activities is better to proceed with him in order to maintain the continuity into the support.
We will check with Walter and we will reply asap.
Best regards
Alessandro PASSERA
General
Ciao Alessandro
Please, could you give support for the installation?
Mechanical installation completed, they are testing the automation
Tomorrow last day planned on site
They have the issue mentioned in the attached picture
I remember that it should be a copy&paste of the RSC108
![[04-SIDEL/17 - E5.006880 - Modifica O&U - RSC098/adjuntos/cronologia/image001_42.png|762]]
Thanks in advance
regards
Daniele Melioli
Manager Filling Line Improvement
Service Engineering
General
---
+ bdedfb1a503b9031505c1a1d35b8ddac
### RE: 25-128241 - Filler Regular/Mixer/CIP - SRSC0098 / HMI backup issue E5.007940 / CRM:0153426
- 05-08-2025
Hola Miguel,
Gracias. Updated wsb es working bien.
Regards,
Rodindo Tadina
Field Service Engineer – AMEA
Sidel South Asia-Pacific Ltd. Philippine Branch
WA: +63 917 809 2588
General
***
Subject: {EXT} RE: 25-128241 - Filler Regular/Mixer/CIP - SRSC0098 / HMI backup issue E5.007940 / CRM:0153426
Ciao Buongiorno,
Link backup workspace modificato, lo puoi scaricare da questo link:
HMI 05-08-2025
Original Picture Page 01
![[04-SIDEL/17 - E5.006880 - Modifica O&U - RSC098/adjuntos/cronologia/image002_16.png|800]]
HMI.General.General.Adjustment.Display.Tank_Position
HMI.Recipe.Adjustment_Height.Tank_Height
Variables
HMI.General.General.Adjustment.Display.Tank_Position -> HMI General -> DB121.DBW416
HMI.Recipe.Adjustment_Height.Tank_Height -> HMI Recipe -> DB124.DBW702
Cambiamenti fatti:
Scambiati Variabili:
Su Page 01:
![[04-SIDEL/17 - E5.006880 - Modifica O&U - RSC098/adjuntos/cronologia/image003_16.png|799]]
Il SP diventa il valore da Ricceta e il PV e il valore da la HMI General.
Fatto lo stesso su il PopUp Page_02_Opt_04
![[04-SIDEL/17 - E5.006880 - Modifica O&U - RSC098/adjuntos/cronologia/image004_16.png|798]]
Il SP diventa il valore da Ricceta e il PV e il valore da la HMI General.
Adjunto Inlet Cam Height su Page 05_Opt_01
![[04-SIDEL/17 - E5.006880 - Modifica O&U - RSC098/adjuntos/cronologia/image005_16.png|800]]
Tolto visibilità da INIT.Options.Gen.Configuration.AdjustmentPresent
Cordiali Salutti,
Cordiali Saluti,
Miguel Angel Vera
External Automation Design Engineer
TeKnors s.r.l.
Via
Tazio Nuvolari 44a – 43122 PARMA (PR) – ITALY
miguel.vera@teknors.com <miguel.vera@teknors.com>
AMEA_Support@sidel.com <amea_support@sidel.com>; Bii, Vickodyne <vickodyne.bii@sidel.com>; Passera, Alessandro <Alessandro.Passera@sidel.com>
Asunto: RE: 25-128241 - Filler Regular/Mixer/CIP - SRSC0098 / HMI backup issue E5.007940 / CRM:0153426
Hello Dears.
@miguel.vera@teknors.com
will help you on this issue.
Regards
Roberto Rizzello
TECHNICAL SUPPORT EXPERT - FILLING AUTOMATION
BEVERAGES & BEER QUALIFICATION
Sidel SPA
Via La Spezia, 241/A
43126 Parma, Italy
![[04-SIDEL/17 - E5.006880 - Modifica O&U - RSC098/adjuntos/cronologia/image018.png|598]]
General
***
Subject: Creation Ticket For Equipment ID -: 2020879
-- Here is the information for the ticket creation Generated by Excel --
Please do not reply to this mailbox, It's for Ticket creation only.
Version : 4.2
Callback Phone Number :
Ticket Origin : email
Project Number:
======================================================
FSE Personal ID Number: 108777
Equipment ID : 2020879
Equipment type : Filler Regular/Mixer/CIP
Manufacturer : Sidel Spa - Parma
Equipment Status : Not impacted
======================================================
3PE RESPONSABILITY : None
3PE INVOLVED :
SUPPLIER NAME :
======================================================
Equipment and Safety impact : No
Food Safety Impact : No
Equipment and Safety Impact Fase :
Equipment and Safety Impact Cases :
Food Safety Contamination:
======================================================
Categorization L1 : Engineering
Categorization L2 : Automation
Localization L1: Filling Carusel
Localization L2:
======================================================
LI/LC : None
Spare Part Needed: No
Issue description & activities done : Error restoring new HMI SW.
End Issue description & activities done :
Proj: E5_006880
SW: 2024-09-28_15-00-45 srsc0098
Zenon Copadata 6.21 Build 4
Im using:
![[04-SIDEL/17 - E5.006880 - Modifica O&U - RSC098/adjuntos/cronologia/image019.png|322]]
![[04-SIDEL/17 - E5.006880 - Modifica O&U - RSC098/adjuntos/cronologia/image020.png|214]]
General
---
+ b1162c3cd6ca2654cb73eb1c4eb63d66
### Automatic reply: 25-128241 - Filler Regular/Mixer/CIP - SRSC0098 / HMI backup issue E5.007940 / CRM:0153426
- 05-08-2025
I am out of office on business travel.
Expect delayed email responses.
For urgent matters, reach out on +254 795 765 753.
---
+ 84e2e736041591d6d557eef39f8ed2fd
### RE: 25-128241 - Filler Regular/Mixer/CIP - SRSC0098 / HMI backup issue E5.007940 / CRM:0153426
- 05-08-2025
Ciao Buongiorno,
Link backup workspace modificato, lo puoi scaricare da questo link:
HMI 05-08-2025
Original Picture Page 01
![[04-SIDEL/17 - E5.006880 - Modifica O&U - RSC098/adjuntos/cronologia/image.png|800]]
HMI.General.General.Adjustment.Display.Tank_Position
HMI.Recipe.Adjustment_Height.Tank_Height
Variables
HMI.General.General.Adjustment.Display.Tank_Position -> HMI General -> DB121.DBW416
HMI.Recipe.Adjustment_Height.Tank_Height -> HMI Recipe -> DB124.DBW702
Cambiamenti fatti:
Scambiati Variabili:
Su Page 01:
![[04-SIDEL/17 - E5.006880 - Modifica O&U - RSC098/adjuntos/cronologia/image_4.png|800]]
Il SP diventa il valore da Ricceta e il PV e il valore da la HMI General.
Fatto lo stesso su il PopUp Page_02_Opt_04
![[04-SIDEL/17 - E5.006880 - Modifica O&U - RSC098/adjuntos/cronologia/image_5.png|800]]
Il SP diventa il valore da Ricceta e il PV e il valore da la HMI General.
Adjunto Inlet Cam Height su Page 05_Opt_01
![[04-SIDEL/17 - E5.006880 - Modifica O&U - RSC098/adjuntos/cronologia/image_6.png|800]]
Tolto visibilità da INIT.Options.Gen.Configuration.AdjustmentPresent
Cordiali Salutti,
Cordiali Saluti,
Miguel Angel Vera
External Automation Design Engineer
TeKnors s.r.l.
Via
Tazio Nuvolari 44a – 43122 PARMA (PR) – ITALY
Asunto: RE: 25-128241 - Filler Regular/Mixer/CIP - SRSC0098 / HMI backup issue E5.007940 / CRM:0153426
Hello Dears.
@miguel.vera@teknors.com
will help you on this issue.
Regards
Roberto Rizzello
TECHNICAL SUPPORT EXPERT - FILLING AUTOMATION
BEVERAGES & BEER QUALIFICATION
Sidel SPA
Via La Spezia, 241/A
43126 Parma, Italy
![[04-SIDEL/17 - E5.006880 - Modifica O&U - RSC098/adjuntos/cronologia/image024.png|598]]
General
***
Subject: Creation Ticket For Equipment ID -: 2020879
-- Here is the information for the ticket creation Generated by Excel --
Please do not reply to this mailbox, It's for Ticket creation only.
Version : 4.2
Callback Phone Number :
Ticket Origin : email
Project Number:
======================================================
FSE Personal ID Number: 108777
Equipment ID : 2020879
Equipment type : Filler Regular/Mixer/CIP
Manufacturer : Sidel Spa - Parma
Equipment Status : Not impacted
======================================================
3PE RESPONSABILITY : None
3PE INVOLVED :
SUPPLIER NAME :
======================================================
Equipment and Safety impact : No
Food Safety Impact : No
Equipment and Safety Impact Fase :
Equipment and Safety Impact Cases :
Food Safety Contamination:
======================================================
Categorization L1 : Engineering
Categorization L2 : Automation
Localization L1: Filling Carusel
Localization L2:
======================================================
LI/LC : None
Spare Part Needed: No
Issue description & activities done : Error restoring new HMI SW.
End Issue description & activities done :
Proj: E5_006880
SW: 2024-09-28_15-00-45 srsc0098
Zenon Copadata 6.21 Build 4
Im using:
![[04-SIDEL/17 - E5.006880 - Modifica O&U - RSC098/adjuntos/cronologia/image025.png|322]]
![[04-SIDEL/17 - E5.006880 - Modifica O&U - RSC098/adjuntos/cronologia/image026.png|214]]
General
---
+ 103374e0c9a4c3346f6ca8f5df933545
### RE: 25-128241 - Filler Regular/Mixer/CIP - SRSC0098 / HMI backup issue E5.007940 / CRM:0153426
- 05-08-2025
Hello Dears.
@miguel.vera@teknors.com
will help you on this issue.
Regards
Roberto Rizzello
TECHNICAL SUPPORT EXPERT - FILLING AUTOMATION
BEVERAGES & BEER QUALIFICATION
Sidel SPA
Via La Spezia, 241/A
43126 Parma, Italy
![[04-SIDEL/17 - E5.006880 - Modifica O&U - RSC098/adjuntos/cronologia/image024.png|598]]
General
***
Subject: Creation Ticket For Equipment ID -: 2020879
-- Here is the information for the ticket creation Generated by Excel --
Please do not reply to this mailbox, It's for Ticket creation only.
Version : 4.2
Callback Phone Number :
Ticket Origin : email
Project Number:
======================================================
FSE Personal ID Number: 108777
Equipment ID : 2020879
Equipment type : Filler Regular/Mixer/CIP
Manufacturer : Sidel Spa - Parma
Equipment Status : Not impacted
======================================================
3PE RESPONSABILITY : None
3PE INVOLVED :
SUPPLIER NAME :
======================================================
Equipment and Safety impact : No
Food Safety Impact : No
Equipment and Safety Impact Fase :
Equipment and Safety Impact Cases :
Food Safety Contamination:
======================================================
Categorization L1 : Engineering
Categorization L2 : Automation
Localization L1: Filling Carusel
Localization L2:
======================================================
LI/LC : None
Spare Part Needed: No
Issue description & activities done : Error restoring new HMI SW.
End Issue description & activities done :
Proj: E5_006880
SW: 2024-09-28_15-00-45 srsc0098
Zenon Copadata 6.21 Build 4
Im using:
![[04-SIDEL/17 - E5.006880 - Modifica O&U - RSC098/adjuntos/cronologia/image025.png|322]]
![[04-SIDEL/17 - E5.006880 - Modifica O&U - RSC098/adjuntos/cronologia/image026.png|214]]
General
---
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