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## Información del Proyecto
- **Cliente**: AJETHAI CO., LTD. (Tailandia)
- **Proyecto**: 169423.A.2.2
- **Alcance**: Reemplazo de flowmeters (80000SEV909, 80000SEV081 & 80000SEV079)
- **Máquina**: Mixer STARBLEND PLUS D7 # SSAE0340
- **Valor**: €56,017 / €23,450.40
- **Referencia**: E5.007172
## Cronología de Eventos
### **Septiembre 2024**
- **02/09/2024**: Cliente emite POs:
- PO #38204 (Partes)
- PO #38205 (Intervención)
### **Octubre 2024**
- **25/10/2024**: Fecha de entrega comprometida (CRD)
- **Octubre**: Gestión de términos de pago
- Negociación de términos: cambio de "within a week" a 30 días
- Confirmación: 100% del precio total pagadero dentro de 30 días
### **Noviembre 2024**
- **06/11/2024**: Fecha FCA Parma confirmada
- **Noviembre**: Lanzamiento del proyecto
- Estado: LAUNCHED
- PM Supply asignado: Pietro Bruno
- Creación de SO (Sales Order)
### **Proceso de Ejecución**
#### **Fase de Planificación**
- **Project Manager Supply**: Pietro Bruno (inicial) → Luca Di Gioia (reasignado)
- **Services Project Manager**: Remi Courtiade
- **Coordinación Regional**: Chaiwat Amnuaisin
#### **Desarrollo y Validación**
- **Risk Assessment**: Completado con puntos específicos para PM Service
- **DV (Delivery Validation)**: Organizada por la zona
- Propósito: Verificar condiciones de la máquina antes de la intervención
- Razón: Información limitada de mantenimiento, posibles modificaciones locales del cliente
#### **Problemas Técnicos Identificados**
- **Software Backup**: Ingeniero en sitio detecta diferencias entre:
- Software presente en la máquina
- Software enviado previamente por el cliente
- **Acción requerida**: Alessandro Passera (TD) debe verificar si las diferencias afectarán la instalación
#### **Factory Acceptance Test (FAT)**
- **Resultado**: FAT exitoso
- **Status**: Mercancías listas en planta de Parma
- **Documentos**: Preparados para organizar recogida
#### **Gestión de Envío**
- **Método**: Flete aéreo (airfreight)
- **Logística**: Coordinación con Geodis para determinar si usar DHL
- **Costos de embalaje**: Añadidos al PO
### **Puntos Críticos del Proyecto**
#### **Riesgos Identificados**
1. **Carga de trabajo actual** y **escasez de materias primas**
2. **Componentes eléctricos** principalmente afectados
3. **Modificaciones locales** del cliente en la máquina
#### **Información Técnica Requerida**
- **PLC software backup** (más importante para cambio de flowmeters)
- **Fotos de cables y conectores** de los flowmeters
- **Verificación de compatibilidad** de cables existentes
#### **Timeline de Instalación**
- **Planificación**: Instalación prevista en 4 semanas desde la comunicación
- **Pendiente**: Confirmación de fecha específica con cliente
- **Coordinación**: Con equipo de planificación para asignación de ingeniero
### **Estado Final (09/06/2025)**
- **Comunicación de Alessandro Passera**:
- No hay archivo adjunto en el email
- Esperando software backup para comparación de versiones
- **Próximos pasos**: Verificación de compatibilidad de software antes de la instalación
## Actores Principales
|Nombre|Rol|Responsabilidad|
|---|---|---|
|**Remi Courtiade**|Services Project Manager|Gestión general del proyecto|
|**Luca Di Gioia**|Project Manager Supply|Suministro y coordinación|
|**Pietro Bruno**|Project Manager Supply (inicial)|Lanzamiento del proyecto|
|**Alessandro Passera**|Technical Department|Verificación de software|
|**Chaiwat Amnuaisin**|Regional Coordinator|Coordinación con cliente|
|**Cholpassorn Thananakruangsri**|Services PM Assistant|Documentación y POs|
## Lecciones Aprendidas
- Importancia de la validación previa (DV) en proyectos con información limitada de mantenimiento
- Necesidad de verificación exhaustiva de software antes de la instalación
- Coordinación efectiva entre equipos técnicos y comerciales para gestión de riesgos
# Índice de Mensajes
- 09-06-2025 - Passera, Alessandro - [[Cronología del Proyecto 169423 - AJETHAI CO., LTD.#R: NOTICE OF GOODS READY ASSIGN ORDER 169423 - Won Opportunity - Services- 169423.A.2.2 - AJETHAI CO., LTD. - Thailand - Filling - Service CRM:0037299==CHECK PAYMENT TERM==E5.007172|R-NOTICE-OF-GOODS-READY-ASSIGN-ORDER-169423---Won-Opportunity---Services--169423A22---AJETHAI-CO-LTD---Thailand---Filling---Service-CRM0037299CHECK-PAYMENT-TERME5007172]]
---
+ 168205d5e00fbfeebaf1eadffd340445
### R: NOTICE OF GOODS READY ASSIGN ORDER 169423 - Won Opportunity - Services- 169423.A.2.2 - AJETHAI CO., LTD. - Thailand - Filling - Service CRM:0037299==CHECK PAYMENT TERM==E5.007172
- 09-06-2025
Dear all, into the email was not present any file attached .
In order to compare the software version we will wait the software backup.
Best regards
Alessandro PASSERA
Tel: +39 0521 999 319
Mob: +39 3459439668
Fax : +39 0521 999511
www.sidel.com
General
Ciao Alessandro,
An engineer went on site to make the DV and notice some differences on the software present on the machine and the software that customer sent us.
Please find in attached the software backup that the engineer sent.
Can you please check that the differences will not create issue on the new software, and in case it’s need correct the new software.
Many thanks
Best Regards,
LUCA DI GIOIA
PROJECT MANAGER SUPPLY
Sidel Group
Sidel SpA
Via La Spezia 241/A
43124 Parma - Italy
Mail:
General
Hello Luca,
Any update on this topic?
Thanks in advance,
Best regards.
Remi
General
***
Subject: RE: NOTICE OF GOODS READY ASSIGN ORDER 169423 - Won Opportunity - Services- 169423.A.2.2 - AJETHAI CO., LTD. - Thailand - Filling - Service CRM:0037299==CHECK PAYMENT TERM==E5.007172
Dear Luca,
We will make the installation of this project in 4 weeks.
Did the TD update you about the last version of the software backup send by the engineer. Will it impact the installation?
Thanks in advance,
Best regards.
Remi
***
Subject: R: NOTICE OF GOODS READY ASSIGN ORDER 169423 - Won Opportunity - Services- 169423.A.2.2 - AJETHAI CO., LTD. - Thailand - Filling - Service CRM:0037299==CHECK PAYMENT TERM==E5.007172
Dear Remi,
I’ll check with TD.
Many thanks
Best Regards,
LUCA DI GIOIA
PROJECT MANAGER SUPPLY
Sidel Group
Sidel SpA
Via La Spezia 241/A
43124 Parma - Italy
Mail:
General
Hello Luca,
An engineer went on site to make the DV and notice some differences on the software present on the machine and the software that customer sent us.
Please find in attached the software backup that the engineer sent.
Can you please check that the differences will not create issue on the new software, and in case it’s need correct the new software.
Thanks in advance,
Best regards.
Remi
General
***
Subject: R: NOTICE OF GOODS READY ASSIGN ORDER 169423 - Won Opportunity - Services- 169423.A.2.2 - AJETHAI CO., LTD. - Thailand - Filling - Service CRM:0037299==CHECK PAYMENT TERM==E5.007172
Dear Remi,
please could you me update on the pick up of the goods ?
Many thanks
Best Regards,
LUCA DI GIOIA
PROJECT MANAGER SUPPLY
Sidel Group
Sidel SpA
Via La Spezia 241/A
43124 Parma - Italy
Mail:
General
Dears
Please see attached the documents recap.
Many thanks
Best Regards,
LUCA DI GIOIA
PROJECT MANAGER SUPPLY
Sidel Group
Sidel SpA
Via La Spezia 241/A
43124 Parma - Italy
Mail:
Dear Remi,
Please find attached the revised PO with packing cost for your reference.
Best regards,
Cholpassorn Thananakruangsri (Ang)
Services Project Management Assistant
Sidel Group
Sidel South Asia-Pacific Ltd.,
18th Floor (Zone C, D, E), Thanapoom Tower,
1550 New Petchburi Rd, Makkasan,
Rajthevee, Bangkok 10400, Thailand
www.sidel.com
Discover our online Option & Upgrade catalogue @
www.options-upgrades.sidel.com
General
***
Subject: RE: NOTICE OF GOODS READY ASSIGN ORDER 169423 - Won Opportunity - Services- 169423.A.2.2 - AJETHAI CO., LTD. - Thailand - Filling - Service CRM:0037299==CHECK PAYMENT TERM==E5.007172
Hello Ang,
Can you please help to modify the PO in attached and add the packing cost.
For the shipment we will go by airfreight so no need to modify the delivery address.
Thanks in advance,
Best regards.
Remi
General
***
Subject: RE: NOTICE OF GOODS READY ASSIGN ORDER 169423 - Won Opportunity - Services- 169423.A.2.2 - AJETHAI CO., LTD. - Thailand - Filling - Service CRM:0037299==CHECK PAYMENT TERM==E5.007172
Hello Luca,
I am checking with Geodis if we will used DHL or not this shipment.
As soon as I have the answer, I will validate the draft invoice or modified the PO.
Have a nice day,
Best regards.
Remi
***
Subject: R: NOTICE OF GOODS READY ASSIGN ORDER 169423 - Won Opportunity - Services- 169423.A.2.2 - AJETHAI CO., LTD. - Thailand - Filling - Service CRM:0037299==CHECK PAYMENT TERM==E5.007172
Dear Remy,
please could you validate and align the PO to the draft ?
thanks
Many thanks
Best Regards,
LUCA DI GIOIA
PROJECT MANAGER SUPPLY
Sidel Group
Sidel SpA
Via La Spezia 241/A
43124 Parma - Italy
Mail:
General
Dear Remi,
please see attached the draft invoice to validate to proceed with final invoice.
Please align the Po with the draft.
I’m waiting your feedback
Many thanks
Best Regards,
LUCA DI GIOIA
PROJECT MANAGER SUPPLY
Sidel Group
Sidel SpA
Via La Spezia 241/A
43124 Parma - Italy
Mail:
Dear Remi,
FAT with positive exit of the goods has been done.
Please see attached the documents to organize the pick-up.
The goods are ready in Parma plant.
Many thanks
Best Regards,
LUCA DI GIOIA
PROJECT MANAGER SUPPLY
Sidel Group
Sidel SpA
Via La Spezia 241/A
43124 Parma - Italy
Mail:
Dear Remi
I’ll check and I’ll revert you asap
Please take note that project has been reassigned to
@Di Gioia, Cosimo Luca
s
Sara Signorini
Project Management Supply Manager
Line Solution Projects
Sidel Group
Sidel SpA
Via La Spezia 241/A
43124 Parma - Italy
Tel.: +39 0521 999 761
General
Hello Sara,
As my email to Pietro didn’t reach him can you please help on this project?
Thanks in advance,
Best regards.
Remi
General
Passera, Alessandro <Alessandro.Passera@sidel.com>; Amnuaisin, Chaiwat <Chaiwat.Amnuaisin@sidel.com>
***
Subject: RE: ASSIGN ORDER 169423 - Won Opportunity - Services- 169423.A.2.2 - AJETHAI CO., LTD. - Thailand - Filling - Service CRM:0037299==CHECK PAYMENT TERM==E5.007172
Ciao Pietro,
Can you please confirm the FCA date on the 06/11/2024.
Thanks in advance,
Best regards,
Remi
***
Subject: R: ASSIGN ORDER 169423 - Won Opportunity - Services- 169423.A.2.2 - AJETHAI CO., LTD. - Thailand - Filling - Service CRM:0037299==CHECK PAYMENT TERM==E5.007172
Dears, for change flowmeters the most important info are the PLC software backup.
Adding on it some picture related the cable and connectors of the Flowmeters in order to check if need new cable or not.
For automation side we do not need any others details, maybe from mechanical side need more info but you have to refer to the colleague for mechanical
office.
Best regards
Alessandro PASSERA
Tel: +39 0521 999 319
Mob: +39 3459439668
Fax : +39 0521 999511
www.sidel.com
General
Passera, Alessandro <Alessandro.Passera@sidel.com>
@Passera, Alessandro
the zone is organising a DV on its own, for this specific order, do you need the technician who will deal with this DV to check particular areas of the machine in addition to what is already requested in the risk assessment file ?
Thx
BR,
Pietro Bruno
Project Manager Supply
Line Solutions Projects
SIDEL SPA
Via La Spezia 241/A, 43126 Parma, ITALY
Tel:
+39 0521 999 664
Mob: +39 345 0689 767
www.sidel.com
General
Sacchi, Stefania[External] <Stefania.Sacchi.external@sidel.com>
Ciao Pietro,
We don’t have much maintenance info of this machine, this customer is minimalist. Maintenance has been done by customers, there might be some local
modification done by customers. To avoid the issue during intervention, we proposed the customer to perform DV. After DV we will propose an overhaul or at least to have customers have our recommended spare parts in the stock.
In case you have any specific points/ areas related to this project required the FSE to focus / pay special attention during the DV., kindly advice.
Thank you.
Best regards,
Chaiwat Amnuaisin
General
Sacchi, Stefania[External] <Stefania.Sacchi.external@sidel.com>
***
Subject: R: ASSIGN ORDER 169423 - Won Opportunity - Services- 169423.A.2.2 - AJETHAI CO., LTD. - Thailand - Filling - Service CRM:0037299==CHECK PAYMENT TERM==E5.007172
Ciao Remi,
Why did you organize a DV?
I don’t see it specified in the offer and in the risk assessment file.
BR,
Pietro Bruno
Project Manager Supply
Line Solutions Projects
SIDEL SPA
Via La Spezia 241/A, 43126 Parma, ITALY
Tel:
+39 0521 999 664
Mob: +39 345 0689 767
www.sidel.com
General
Passera, Alessandro <Alessandro.Passera@sidel.com>; Sacchi, Stefania[External] <Stefania.Sacchi.external@sidel.com>
Ciao Pietro,
I will ask customer for the software and the video.
For this project we informed customer that we will make a DV before the installation. Can you please indicate any specific point that need to be check
and focus.
For the intervention, no date planned yet, I will check with customer when they want to have it and check with planning team who is available. Once
I have the engineer’s name we can planned the meeting.
Have a nice day,
Best regards.
Remi
General
Sacchi, Stefania[External] <Stefania.Sacchi.external@sidel.com>
***
Subject: R: ASSIGN ORDER 169423 - Won Opportunity - Services- 169423.A.2.2 - AJETHAI CO., LTD. - Thailand - Filling - Service CRM:0037299==CHECK PAYMENT TERM==E5.007172
Dear Remi,
PROJECT REFERENCE E5.007172 (Attached you will also find the risk assessment, I ask you to check the points where the PMService is the Owner)
BR,
Pietro Bruno
Project Manager Supply
Line Solutions Projects
SIDEL SPA
Via La Spezia 241/A, 43126 Parma, ITALY
Tel:
+39 0521 999 664
Mob: +39 345 0689 767
www.sidel.com
General
Thanks Pietro, please keep Remi in the loop as he is the SPM assigned for this project. Thank you.
Best regards,
Chaiwat Amnuaisin
General
***
Subject: R: ASSIGN ORDER 169423 - Won Opportunity - Services- 169423.A.2.2 - AJETHAI CO., LTD. - Thailand - Filling - Service CRM:0037299==CHECK PAYMENT TERM==
Dear Chaiwat,
PROJECT STATUS : LAUNCHED
FCA PARMA DELIVERY DATE 06/11/2024
PROJECT REFERENCE E5.007172
BR,
Pietro Bruno
Project Manager Supply
Line Solutions Projects
SIDEL SPA
Via La Spezia 241/A, 43126 Parma, ITALY
Tel:
+39 0521 999 664
Mob: +39 345 0689 767
www.sidel.com
General
Bruno, Pietro <Pietro.Bruno@sidel.com>
Dear Chaiwat,
Project : LI_SHORT
Status of the project : TO BE LAUNCHED
Scope of Supply: REPLACEMENT OF FLOW METERS 80000SEV909, 80000SEV081 & 80000SEV079
Machine involved: SSAE0340
Assigned PMS : PIETRO BRUNO
ZRD: 06/11/2024
ESTIMATED PDD FCA PARMA: 06/11/2024
NOTE: THANKS TO INFORM US ABOUT THE PLANNED INSTALLATION DATE OF THE PROJECT IN SUBJECT AS SOON AS IT WILL BE PLANNED
IMPORTANT:
DUE TO THE ACTUAL WORKLOAD AND RAW MATERIALS SHORTAGE, MAINLY IMPACTING ELECTRICAL COMPONENTS, THE WEEKS
INDICATED IN THE OFFER AND PDD ARE AT RISK.
NEED TO PLAN THE BOM AVAILABILITY DATE, THEN BASED ON SUPPLIERS CONFIRMATIONS WE WILL ADJUST THE TARGET IF NEEDED.
FOR THE TIME BEING CONSIDER THE ABOVE PLANNING.
I remain at your disposal for any further details
Kind regards
Sara
Sara Signorini
Project Management Supply Manager
Line Solution Projects
Sidel Group
Sidel SpA
Via La Spezia 241/A
43124 Parma - Italy
Tel.: +39 0521 999 761
General
Dear Team,
As Remi is on leave, could you help to manage this order pls?
We have received the PO for this project.
SO waiting for Sales admin
Project no. H5.012882
Network 5040590
Material no. EQPT24163
Internal PO 4501782678
CRD 25 Oct 2024
| Material no | DESCRIPTION | PRU | 20% |
|-------------|---------------------------------------|-------------|-------------|
| EQPT24163 | Flow meters installed on the SSAE0340 | € 19,542.00 | € 23,450.40 |
| | | TOTAL | € 23,450.40 |
I am attaching the following documents:
Product offerInternal PO
Kindly acknowledge the order by return with delivery date.
Thanks
Best regards,
Chaiwat Amnuaisin
General
***
Subject: RE: Won Opportunity - Services- 169423.A.2.2 - AJETHAI CO., LTD. - Thailand - Filling - Service CRM:0037299==CHECK PAYMENT TERM==
Dear P’Chaiwat/Remi,
FYI.
SO waiting for Sales admin
Project no. H5.012882
Network 5040590
Material no. EQPT24163
Internal PO 4501782678 Leadtime: 25 Oct 2024
| Material no | DESCRIPTION | PRU | 20% |
|-------------|---------------------------------------|-------------|-------------|
| EQPT24163 | Flow meters installed on the SSAE0340 | € 19,542.00 | € 23,450.40 |
| | | TOTAL | € 23,450.40 |
Best regards,
Cholpassorn Thananakruangsri (Ang)
Services Project Management Assistant
Sidel Group
Sidel South Asia-Pacific Ltd.,
18th Floor (Zone C, D, E), Thanapoom Tower,
1550 New Petchburi Rd, Makkasan,
Rajthevee, Bangkok 10400, Thailand
www.sidel.com
Discover our online Option & Upgrade catalogue @
www.options-upgrades.sidel.com
General
***
Subject: RE: Won Opportunity - Services- 169423.A.2.2 - AJETHAI CO., LTD. - Thailand - Filling - Service CRM:0037299==CHECK PAYMENT TERM==
Dear Isabelle,
Could you please create SO under pre-offer no. 211106074?
Customer PO: 38204 dated: 02.09.2024 for Parts
38205 dated: 02.09.2024 for intervention
Note:
Payment terms:
100% of the total contract price shall be paid by bank transfer within 30 days from Sidel invoice date.
Thank you.
Best regards,
Cholpassorn Thananakruangsri (Ang)
Services Project Management Assistant
Sidel Group
Sidel South Asia-Pacific Ltd.,
18th Floor (Zone C, D, E), Thanapoom Tower,
1550 New Petchburi Rd, Makkasan,
Rajthevee, Bangkok 10400, Thailand
www.sidel.com
Discover our online Option & Upgrade catalogue @
www.options-upgrades.sidel.com
Warasin, Woranitcha <Woranitcha.Warasin@sidel.com>
***
Subject: RE: Won Opportunity - Services- 169423.A.2.2 - AJETHAI CO., LTD. - Thailand - Filling - Service CRM:0037299==CHECK PAYMENT TERM==
Hi Chaiwat,
Ajethai is paying at 30 days
Best regards.
Isabelle Gruchy
Sales Administration Manager
Mobile : +33 6 13 18 05 22
Cash collection/Administrative treatment of Exports Financings
Sales Administration Dpt
General
Cc : Courtiade, Remi [EXTERNAL] <remi.courtiade.external@sidel.com>; Thananakruangsri, Cholpassorn <Cholpassorn.Thananakruangsri@sidel.com>;
Warasin, Woranitcha <Woranitcha.Warasin@sidel.com>
Objet : RE: Won Opportunity - Services- 169423.A.2.2 - AJETHAI CO., LTD. - Thailand - Filling - Service CRM:0037299==CHECK PAYMENT TERM==
Hi Isabelle,
Do you agree with the PT? Thanks,
Best regards,
Chaiwat Amnuaisin
General
***
Subject: Re: Won Opportunity - Services- 169423.A.2.2 - AJETHAI CO., LTD. - Thailand - Filling - Service CRM:0037299==CHECK PAYMENT TERM==
Dear P’ Chaiwat,
We can offer 30 days credit after shipment because their overdue is clean.
Regards,
Joy
Get Outlook for iOS
General
***
Subject: RE: Won Opportunity - Services- 169423.A.2.2 - AJETHAI CO., LTD. - Thailand - Filling - Service CRM:0037299==CHECK PAYMENT TERM==
Hi N’Ang,
The credit 30 days should be at in our payment term, so changing from within a week to 30 days.
@Warasin, Woranitcha
Can you confirm pls?
Thanks.
Best regards,
Chaiwat Amnuaisin
General
Warasin, Woranitcha <Woranitcha.Warasin@sidel.com>
***
Subject: RE: Won Opportunity - Services- 169423.A.2.2 - AJETHAI CO., LTD. - Thailand - Filling - Service CRM:0037299==CHECK PAYMENT TERM==
Dear P’Chaiwat,
Could you please confirm the payment term?
Thank you ka.
Best regards,
Cholpassorn Thananakruangsri (Ang)
Services Project Management Assistant
Sidel Group
Sidel South Asia-Pacific Ltd.,
18th Floor (Zone C, D, E), Thanapoom Tower,
1550 New Petchburi Rd, Makkasan,
Rajthevee, Bangkok 10400, Thailand
www.sidel.com
Discover our online Option & Upgrade catalogue @
www.options-upgrades.sidel.com
General
***
Subject: FW: Won Opportunity - Services- 169423.A.2.2 - AJETHAI CO., LTD. - Thailand - Filling - Service CRM:0037299
Hello N’Ang,
On behalf of Remi, could you help to register this order pls?
ID Invoice: 1767954
ID delivery: 1767954
Machine: Mixer STARBLEND PLUS D7 # SSAE0340
CRD: 25-Oct-2024
PO No. Material PO #38204. I&C PO #38205
PM Fee: 2,054 Eur
Attaching customer PO (x2), offer from BU, Final offer submitted to customer and Costing table.
Thank you krub
Best regards,
Chaiwat Amnuaisin
General
Warasin, Woranitcha <Woranitcha.Warasin@sidel.com>;
Courtiade, Remi [EXTERNAL] <remi.courtiade.external@sidel.com>;
Strzerzynski, Cyril <cyril.strzerzynski@sidel.com>
***
Subject: Won Opportunity - Services- 169423.A.2.2 - AJETHAI CO., LTD. - Thailand - Filling - Service CRM:0037299
Obs- obsolescence FillingAJETHAI CO., LTD.169423.A.2.2 -  FIL_OCM001 NEw EH Flow Meter for Mixer  -
Offer link
Services Manager: 
 Woranitcha Warasin 
o
Project Manager: Remi Courtiade
o
Opportunity Amount: 56 017 €
Reason for winning:
 Any Other Reason 
o
Reason for winning 2:   
o
Winning comments:   
o
Competitor:  NO COMPETITOR 
o
Competitor value:   
o
Reasons for customer investment: Replacement
Kind regards,
CEP Team
This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in error), please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution
of the material in this e-mail is strictly forbidden.
---
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